Culture
We believe that successful companies have a unique culture, and they work hard to protect that culture. At Bricks our culture is about exceeding our customers expectations and providing a place for our employees to make a career and do well for themselves. Our environment breeds success, and you will notice that our people move faster, work harder and are better rewarded than our competition. Our offices are neat, organized and set up in accordance with our quality policies. We are a process driven organization that focuses on continual improvement. It's a simple philosophy that works. We will do all we can to protect our culture.
Customers
Our financial success is directly related to our client retention. We have the smallest sales staff in the industry and put more emphasis on taking care of our existing clients than going out and getting new business. We feel that if we partner with the right clients our business will grow with these customers, and our reputation will support our sales staff in obtainment of new partners. We have initiated some very successful programs to support our existing clients including:
- Account Management Program
- Quality Management Reviews
- Service / Vendor Scorecard(s)
- Formalized Client Retention Programs
- Focus Groups
We believe that we need to invest in our existing clients in order to grow our business. You are the reason we exist and succeed.
To summarize, when choosing a provider of logistics services, you are buying the people, the systems and the culture of an organization. You must trust that these three critical elements work in harmony on a global basis. To reiterate, at Bricks Transportation we take great pride in ensuring that our customers get the same level of consistent service everywhere in the world. Our client retention record is a testament to our ability to exceed our customer's expectation and never take their business for granted. Our goal of 100% customer satisfaction, 100% of the time is something we live by. If given the opportunity, we will surprise you with our capability, our commitment and the subsequent results of our joint efforts.
The bottom line is, Bricks has the systems, facilities and most important, the people, to provide companies with a consistent quality service at a competitive price.
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